Frequently Asked Questions
Find answers to common questions about our platform, auctions, and mission.The auction process allows buyers to place bids on artworks. The highest bid at the end of the auction wins the artwork, and the buyer is notified to complete the purchase.
The money from your purchase goes to support the artist, covering auction fees, platform fees, and shipping costs, ensuring that the artist receives fair compensation.
Yes, you can communicate with artists through the platform's messaging system, but all communications are reviewed to maintain security and privacy.
Shipping times vary based on the location of the buyer and the seller, but typically shipping takes between 7 to 14 business days after the purchase is completed.
If you are not satisfied with your purchase, you can contact our customer service team within 7 days of receiving your order to arrange a return or exchange.
No, not all artists are currently incarcerated. Some artists may have been released or are currently serving their sentences, but their artwork is still available for purchase.
Yes, you can request custom artwork from artists through the platform, and they will provide pricing and timelines based on your request.
We ensure authenticity by verifying each artist's identity and their artwork before listing it on our platform. Additionally, each artwork is accompanied by a certificate of authenticity.
Yes, all payment information is encrypted and securely processed through our trusted payment gateway partners, ensuring that your information is safe.
Yes, you can donate to support artists directly through the platform, allowing you to contribute without purchasing artwork.